Patient Service Repetitive answers telephone calls placed in the Hospital and directs those calls to the correct destination, which are typically a hospital department, an outpatient clinic, an individual or a patient room.
Role – Patient Service Representative
Work Location – Madhapur
Working Time – Mon-Sat (9 am - 6 pm)
Experience – at least 1 yr
Responsibilities
Answer phones in Call Center and assist caller or triage calls, Other administrative tasks as needed
Courteously and professionally answer and transfer the practice telephone calls for all physicians and staff
Scheduling patient appointments
Must have min 6 months of customer service experience in a call centre, preferably in Hospital
Excellence in clinical care, service and communication
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