This job vacancy is of a Non- Voice based AR executive.
Roles and responsibilities :
· Entering patient information
into a customer information system
Communicating with insurance companies and/or prior authorization requests
Handling patients, referral sources, and administrative department inquires
· Ensuring customer satisfaction and assisting them with issues/concerns.
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
We are looking for a CSR who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team.
· You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.
· It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
· Excellent organizational skills.
· Working knowledge of Microsoft Excel and other Office software.
. Good command of English.
. Candidates with excellent knowledge in EOB/ERA posting will be preferred.
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