Payment Processing Analyst jobs in Delhi at Barclays

Job Description : The Customer Remediation Team Business Analyst is responsible for researching customer facing issues, identifying the fix and in many cases the subsequent financial remediation required to make the customer whole. The business an

Job Description

The Customer Remediation Team Business Analyst is responsible for researching customer facing issues, identifying the fix and in many cases the subsequent financial remediation required to make the customer whole. The business analyst is also responsible for writing requirements, providing root cause analysis and preventative measures within incident and or problem tickets. This individual will be responsible for all the research associated with the ticket, and all documentation is complete.

What will you be doing?

Actively manage a caseload of 100+ cases while maintaining departmental production, quality, and aging standards.
Adhere to monthly productivity metrics.
Research and resolve Balance Transfer, Payment and CBR inquiries.
Research rejected transactions and post cardholder adjustments via TSYS TS2.
Process payment returns.
Keep customer informed of status of inquiry and next steps.
Receives significant guidance from policy and procedure.
Can exercise some judgment in carrying out routine assignments with guidelines.
Receives specific instructions on unusual situations or matters that depart from established procedures.
Knowledge of credit card processing.
Strong analytical and decision making skills.
Proven ability to work both independently and as a part of a cross functional team.
Ability to handle a variety of functions and to meet daily deadlines
Strong written and verbal communication skills.
PC skills including use of MS Excel and MS Word.
relevant bank operations experience specializing in any of the following: settlement, reconcilement, check research and investigations / adjustments.
Strong written and verbal communication skills.
Be a resource for policy, procedure, and human resources questions/issues..

What we're looking for :

Relevant experience of managing customer queries related to payments
Graduate

Skills that will help you in the role

Preferred to have experience in managing customer queries related to payments
Knowledge of TSYS and other customer applications.
Thorough knowledge of Barclaycard systems, procedures, and regulations.
Excellent judgment, professionalism, leadership

Where will you be working?

Noida

Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.