· Keep track of assigned accounts to identify outstanding debts
· Plan course of action to recover outstanding payments
· Locate and contact debtors to inquire of their payment status
· Negotiate payoff deadlines or payment plans
· Handle questions or complaints
· Investigate and resolve discrepancies
· Create trust relationships with debtors when possible to avoid future issues
· Update account status and database regularly
· Alert superiors of debtors unwilling or unable to pay when necessary
· Comply with requirements when legal action is unavoidable
· Knowledge of relevant legal requirements
· Working knowledge of MS Office and databases
· Excellent communication and people skills
· Apt in negotiating and persuading
· Ability to be polite and compassionate without lacking confidence
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