Payment Services AVP jobs in Pune at Credit Suisse

We Offer

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global Conduct and Ethics Standards

Overall Goal

To promote efficiency and independence in our front to back process flows by focusing on timely and accurate handling of client instruction validation, and professional and friendly Front Office callbacks, primarily related to areas including:
Ad-hoc Outgoing Funds Transfers
Incoming Funds Transfers
Payment Investigations
Fees Processing
To be conversant and compliant at all times with relevant statutory, head office, local directives and regulations in force.
To manage all incoming Front Office issues related to day to day instruction handling in a timely, accurate and customer friendly manner.
To facilitate process change and continuous improvements within above-mentioned areas, by addressing issues and participating in projects and initiatives to enhance efficiency either within or outside the team.

Responsibilities, Key- And Control Tasks

Instruction Management & Processing

Understand and ensure adherence to the pre-requisites of controls on all client instructions including signature verification, internal approval and control requirements are met
Liaise with operations, counterparties, custodians and brokers as well as with internal business partners (front office, local COOs etc.)whenever necessary to resolve any discrepancies or issues
Manage exception requests for high value transactions and/or ultra-high net worth clients
Report or raise irregularities or issues which may cause potential breach in controls or deviations from standard processes promptly to team leader and line manager
Perform front to back processing of incoming and outgoing payments instructions for PB APAC

Query Management

Manage issues raised related to respective instruction areas
Seek resolutions to queries with quickills and/or route queries for further investigation to relevant teams or raise it to the team lead or line manager.

Supporting Change

Assist in devising and implementing improved processes
Assist in testing new applications
Assist in achieving new standards and service levels
Participation/Co-ordination of projects impacting the team

You Offer

Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work. This should be further elaborated on in your application
Result oriented, dedicated, hardworking and can work on own initiative and deliver on time with a high level of integrity and flexibility, sense of urgency, attention to detail and quality standards
Minimum 2-3 years proven experience in PB Payments processing
Overall know-how of banking products and processing areas
Strong communication skills
Pleasant personality with good interpersonal skills
Organised and systematic individual who pays attention to details and accuracy
Fast learner and ability to rotate between different topic areas and tasks

The Following Will Be An Advantage