RealPage jobs - Payments Operations Specialist

Payments Operations Specialist

RealPage
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

The Operations Support Specialist II is responsible for the management, evaluation, assignment, and escalation of customer-reported issues to resolve to closure and ensure Service Level Standards (SLS) are maintained. This position will work closely with clients as well as Product Development team to resolve support issues.  This will include the testing of new operations solutions. This position will also work with the Operations Support Manager and possibly other levels of management to develop processes and procedures that are scalable, repeatable and measurable.

 

  • Monitor and triage Salesforce Problem Management Escalation (PME) queue to ensure prompt acknowledgement of issues
  • Monitor and escalate the Next Expected Update (NEU) date if it is in the past
  • Define and analyze key metrics of customer usage and identify opportunities for increased execution
  • Ensure all issues have been assigned the appropriate priority
  • Hold meetings with team members to provide updated information about the status of PMEs
  • Partner with the Product Support team and development team to better solve client issues
  • Provide support for all issues by determining and ensuring the level of detail required to efficiently resolve the issues are documented; if not, identify what is required and proactively take actions to attain the required information
  • Assign issues in a timely manner to the appropriate teams (when needed) ensuring appropriate communications, acknowledgement, understanding and follow-up of the issue assigned
  • Provide direct customer support when required (i.e. Web-ex, conference calls) to effectively understand requirements and help resolve the issue more efficiently
  • Contribute to improving processes that will improve quality and client satisfaction
  • Create knowledge articles for P1 incidents, issues that are out of the ordinary, and workarounds
  • Create and provide monthly reporting to management, as requested
  • Build and maintain positive relationships with clients, internal staff and teams within financial services
  • Manage tasks to meet the assigned dates
  • Onboarding new employees
  • Act as a backup for the manager
  • Process owner of 2+ processes within support

 

 

  • High School Diploma or equivalent work experience is required
  • 2-3 years’ experience in customer service or technical support
  • Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
  • Problem solving skills
  • Proficient in oral and written communication
  • Detail-oriented, and strong data analysis skills
  • Reliable and dependable
  • Ability to hit deadlines
  • Ability to work under pressure
  • Ability to multitask
  • Ability to adapt to change
  • Organizational skills
  • Excellent follow up skills required

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

RealPage
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RealPage recruiting Payments Operations Specialist Experienced(Fresher) candidates candidates nearby Hyderabad,.RealPage vacancies for Payments Operations Specialist is recruited through Written-test, Face to Face Interview etc.
RealPage Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Hyderabad, can apply for Payments Operations Specialist position in RealPage. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RealPage recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of RealPage and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of RealPage and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RealPage and near your city and get a secured career.