New Jobs for Payments Operations Specialist in Hyderabad for RealPage

21 March 2021 - Explore Payments Operations Specialist jobs in Hyderabad with 0 to 1 year experience via RealPage. Register here to apply online for similar kind of Payments Operations Specialist jobs.

The Operations Support Specialist II is responsible for the management, evaluation, assignment, and escalation of customer-reported issues to resolve to closure and ensure Service Level Standards (SLS) are maintained. This position will work closely with clients as well as Product Development team to resolve support issues. This will include the testing of new operations solutions. This position will also work with the Operations Support Manager and possibly other levels of management to develop processes and procedures that are scalable, repeatable and measurable.

Monitor and triage Salesforce Problem Management Escalation (PME) queue to ensure prompt acknowledgement of issues
Monitor and escalate the Next Expected Update (NEU) date if it is in the past

Define and analyze key metrics of customer usage and identify opportunities for increased execution

Ensure all issues have been assigned the appropriate priority
Hold meetings with team members to provide updated information about the status of PMEs
Partner with the Product Support team and development team to better solve client issues
Provide support for all issues by determining and ensuring the level of detail required to efficiently resolve the issues are documented; if not, identify what is required and proactively take actions to attain the required information
Assign issues in a timely manner to the appropriate teams (when needed) ensuring appropriate communications, acknowledgement, understanding and follow-up of the issue assigned
Provide direct customer support when required (i.e. Web-ex, conference calls) to effectively understand requirements and help resolve the issue more efficiently
Contribute to improving processes that will improve quality and client satisfaction
Create knowledge articles for P1 incidents, issues that are out of the ordinary, and workarounds
Create and provide monthly reporting to management, as requested
Build and maintain positive relationships with clients, internal staff and teams within financial services
Manage tasks to meet the assigned dates
Onboarding new employees
Act as a backup for the manager
Process owner of 2+ processes within support

High School Diploma or equivalent work experience is required
2-3 yearsâ experience in customer service or technical support
Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
Problem solving skills
Proficient in oral and written communication
Detail-oriented, and strong data analysis skills
Reliable and dependable
Ability to hit deadlines
Ability to work under pressure
Ability to multitask
Ability to adapt to change
Organizational skills
Excellent follow up skills required

RealPage jobs - Payments Operations Specialist

Payments Operations Specialist

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