Handling front end operations for all banking products
Reviewing accounts to ensure compliance with internal and external policies, guidelines, rules and regulations on a
daily basis
Providing product information and generating cross-selling of CASA,FD & RD, Assets, Credit cards ,Retail Forex, direct
banking channels like net banking, mobile banking, SMS banking products on the basis of customer requirements
Leading the team in the branch for various product drives
Ensuring customer acquisition through sales to walk-in customers & referrals from walk-ins for current account for
savings & demat accounts
Carrying out activities related to cheque book, debit card, net banking, pin, welcome kit and lockers
Resolving various queries of walk-in customers within minimum TAT
Maintaining important working papers and permanent files within the department
Coordinating completion of audit planning and reviewing the effectiveness &quality of audit work being performed
Maintains customer service excellence
Contributes to achieving the contact centre targets by striving for optimal customer satisfaction.
Identify customer needs and detect customer interest in products/services.
Manage/Perform daily operations of customer service department
Regular handling of customer conflict, principally as a result of escalated calls
Analyze data/complaints/trends and identify issues
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.