Ensuring timely reverts and Month end reporting to senior management etc.
Ø Ensure quality customer service is delivered. Attending Irate customers at branches.
Ø Monitor all complaints received and ensure that staff are closing it within the TA
Ø Sales Process
Ø Penetration of Saving Accounts on non liability customers.
Ø Managing and monitoring performance of the sales resources (PB - WD / BSO/PB-Sales) for optimal sales support.
Ø Penetration of FD to customers
Ø Sale of Third Party Products to the customers
Ø MF/Insurance/Asset Products.
Ø Ensure CEP benchmarks are met by PB sales.
Ø Ensure Portfolio Benchmarks are met for each PB's.
Ø Enhancing customer wallet size.
