Pharmacist Healthcare Advisor jobs in Bangalore at Relex Healthcare Services India pvt Ltd

Key Accountabilities/ Responsibilities The most important end-results for which an incumbent would be held responsible at the end of the year.

Responsibilities include the following and other duties may be assigned

Explain the features of the Relex Medication Therapy Management Program to prospective or existing customers/patients

Effect medication replenishment, dosage tracking and obtain patient feedback.

Monitor outcomes and follow up on reminders to patient against counselling notes from Clinical Pharmacist and required lab tests

First level patient counselling and guidance on correct use of medication for achieving desired/targeted outcomes

Communicate customer feedback and customer experience on products/services and/or modifications to existing products/services to Operations, Marketing and Quality teams.

Must be able to work both with external and internal customers.

Comfortable in new environments and adverse conditions. Must be able to work and interact with diverse groups of people.

Provide information and explanation of diagnoses, options, outcome and risk and escalate where required

Data updation in all tracking platforms on a daily basis

Day to Day responsibilities

Follow up and adherence to customer visit schedules against preset appointments

Monitoring of key vitals and ADRs and recording of progress.

Replenishment of prescription medicines and tracking of consumption against prescribed dosage.

Follow up on patient action against reminders and lab tests

Competencies / Skills Required

ustomer Orientation: .

Etiquette, Empathy, listening skills and good bedside manners

Disease and applicable Pharma knowledge

Good written and verbal communication including reporting accuracy

Adherence to time schedules and processes including safety procedures

Must have the ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge and deliver content to Customers verbally in a clear, effective and accurate manner in strict compliance with regulatory and other requirements.

Ability to read, comprehended and explain medical reports and prescriptions in relation to the Product / Service provided.

Ability and willingness to travel locally

Requires morning and evening flexibility as necessary to meet customers’ schedules and coordinate accordingly

Detail oriented, even when faced with highly repetitive tasks