Designation: Pharmacist
Pharmacy Order Queue Management Medicine Order Processing Outbound Calls To Customers With Issue/Queries
Call Center And Email Queue SLA Adherence Vendor Management Co-Coordinating With Partners / Corporates For / Customers For The Fulfillment Of Pharmacy Services
Manage Customer Escalations And Feedback For Smooth Functioning Of Operations Provide Timely Inputs/Insights To Enhance Customer Experience And To Overcome Operations Challenges
Prepare MIS For Daily Reporting And Tracking
Adhoc Backend Activities(Data Validation)
Customer Satisfaction Survey Outcalls
Data Compilation And Validation
Good Communication In English And Hindi
Qualification:Ownership And Ability To Work Effectively In An Independent Environment
Someone With 1-2 Years Of Experience
Preferably From A Customer Support Background
Someone With Medicine Or Pharmacy Background Is An Added Advantage
Engaging Team To Get The Best Results
Excellent Coordination Skills In Convincing The Customer And Partners / Corporate Client
Provide Quality Customer Service To Meet Demands Of Daily Volumes
Excellent Communication And Organizational Skills Ready Work In Shift Timings
Salary Range: Rs.15000-30000
Number of Vacancies: 30