Will be responsible for providing operational assistance to end users/entities where the GLMS tool is deployed, supporting release management activities, pilot testing for any deployments, helping local administrators provide solutions to all AXA group entities, supporting the Group on any other projects based on their requirements
Key responsibilities:
Manage day to day operations within the team
Responsible to coach, mentor the team and assist them in up-skilling the process
Lead the team in all process, operational aspects and manage client relationship smoothly with nil escalations
Expert assistance with the LMS tool queries raised by the users and the entities
Understand and develop ability to quickly adapt, learn and deliver across different modules of the LMS tool
Provide customised support to different AXA group entities
Document operational policies, procedures and maintain process standards
Should be able to foresee upcoming risks and opportunities in respective domain and act upon those (Ensure a “zero surprise framework”)
Take input from supervisor, peers and appropriately implement action items
Be aware about the Group HR strategy for proper and compliant actions in the system
Key skills:
Graduate from a recognised University
Expertise on LMS (or HRIS) and team leader skills to facilitate the BAU team
Should be a self-starter with minimal supervision and drive excellent results
Should understand customer needs and provide adapted solution/assistance
Fluent level of English
Should be able to meet strict timelines and adhere to all SLA's
Good knowledge of Excel, Power-point
Experience in UAT testing, managing deployments
Report SLA’s and other metrics to clients periodically
Excellent communication & customer management skills
Be familiar with Cornerstone technology
Experience in working in a diverse environment and building good professional context with colleagues from different cultural background
We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.
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