Portfolio Control Manager L 08 jobs in Hyderabad at Synchrony Financial

Portfolio Control Manager (L 08)

Primary Location: Hyderabad, TS IN

Job ID: 2000000588

Essential Responsibilities:

Manage and coach Collection staff of approximately 20-22 employees
Manage daily collector operations with skip tracing and manual outbound volume.
Motivate Collections staff to achieve standard metrics., including (but not limited to) Locate Rate, Dollars Collected per Contact, Accounts Worked per Hour, Net Rate, Dollars Collected per Hour and Promises Kept per Hour, Speedpay Rate, and Quality metrics.
Recognize and reward associates on a regular basis, using both formal and informal channels.
Coach and develop collectors to improve performance and meet compliance goals.
Review and analyze employee performance statistics on a daily basis.
Address employee issues in a timely manner.
Deliver informal coaching sessions promptly, and formal corrective action with specific behavioral recommendations in a reasonable amount of time.
Complete and conduct monthly and annual employee evaluations.
Manage disciplinary process as necessary.
Effectively manage communications with assigned associates through daily interaction, monthly meetings, and informal coaching.
Support the daily operations of the Department Unit.
Manage various projects as assigned.
Coordinate work schedules and weekend coverage with other PCMs in the Collections department.
Work with the other PCMs in the Collections department to deliver training, schedule and manage unit meetings, and enhance processes where necessary.
Uses judgment based on practice and precedence

Qualifications/Requirements:

Bachelor’s degree
Ability to work in night shifts, weekend, holiday rotational work schedules.
For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
Inform your Manager or HRM before applying for any role on Workday.
Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
Must not be any corrective action plan (First Formal/Final Formal, PIP)
Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
Last annual performance rating should at least be Strong Contributor/Critical Talent

Synchrony accelerated its growth in 2018. We continued to build momentum, working hard to drive strong growth across all sales platforms. Our efforts were rewarded, making this our most profitable year ever.