• Initiate the welcome email with the required information
• Request for earnest money deposit and buyer’s information
• Satisfy all title lender, contract and title requirements
• Clear title by resolving title defects, liens and other delinquent amounts
• Performs a pre-closing quality review of loan files before releasing closing package
• Responding in a timely, professional and courteous manner to customer inquiries
• Advises all parties of any changes or issues that may occur to ensure high-quality
standards and customer service
• Get the consensus of the stakeholders for the closing
• Clear understanding about the workflow and application ResWare
• Able to review the documents and complete the action in stipulated time
• Stay updated with regular updates from the client and management
• Manage and Meet Key performance indicators
• Strong analytic, interpersonal, and verbal and written communication skill
• Communicate with the client or any third party via phone/email as and when
required
Desired Skills and Competencies:
• Competent with MS Office knowledge
• Knowledge of Title and Settlement services- Order Entry, Estoppel, Commitment and
Settlement statements
• Knowledge of different types of mortgage/ Loan and its functioning
• Knowledge of functions of Title companies
• Excellent communication skills
• Good with computers and internet
• Excellent logical and analytical skills
• Typing speed should be more than 30 WPM
• Reading/speaking speed should be minimum of 30 WPM
• Must have neutral accent (Heavy accent not permissible)
• Must have telephone etiquettes
• Good Comprehending skills
• Good Knowledge of Quality
• Must possess the business email etiquettes
Minimum Education Qualifications:
• Bachelor’s Degree in any stream
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