Calypso Technology jobs - Presales Support Analyst

Presales Support – Analyst

Founded in 1997, Calypso’s mission to pioneer innovative technology solutions that reimagine capital markets, making them more efficient, accessible and transparent has been attainable due to our outstanding employees. To continue our track record of growth we need the best talent from across the globe - those who desire to take the initiative, are self-directed learners and have a passion for solving our customers’ problems. We offer challenging opportunities to join a uniquely innovative, highly successful company that straddles the worlds of technology and finance.

Description Overview

As a Pre-Sales Support Analyst your primary role is to support global Presales from technical perspective. Our Pre-Sales Group is comprised of Market Specialists, with specialized domain and technical expertise, across each one of the asset classes and/or functional areas our solution provides. You will play an extremely vital role in the sales cycle as the support to the team which is responsible for articulating the value-proposition of the Calypso solutions, as it relates the technical architecture of the solution, through client/prospect demo’s and presentations.

The Pre-Sales Support Analyst role will focus on the Presales environment built in AWS and help global Presales team to overcome technical difficulties in using these environments. It also includes Calypso application troubleshooting, Calypso environmental issues, Environment performance problems, setting up new environments, AWS environment monitoring etc. Each Pre-Sales Support Analyst responsibilities is the management of numerous simultaneous projects that range from AWS environment setup, Calypso environment upgrades, AWS and Calypso environment changes, supporting Presales Scheduled activities from Technical perspective. The Presales group plays a major role in helping us to meet our overall financial goals and contributing to our overall growth.

Responsibilities

• Provide support for the global Pre-sales team from a technical perspective
  
• System installation, including Java JRE download and installation, relational database installation, data model installation and upgrade scripts, setup and configuration of event-driven framework, configuration of real-time data feeds, etc.
  
• Provide technical trouble-shooting and support to the Presales team.
  
• Support and maintain the presales AWS environment, across all designated servers globally.
  
• Work with product Support teams for Presales environment fixes
  
• Work on AWS and Calypso environment deployment and upgrades
  
• Support working hours may involve Day shifts ( Morning, Evening)
  
  Desired Skills And Experience
  
  
• Minimum 3-5 years of industry experience
  
• Ability to multi-task, prioritize and meet tight deadlines with attention to detail
  
• Technical background; Java, JBOSS, SQL and RDBMS experience
  
• Linux, Windows server, middleware technologies, networking and software deployment, debugging and troubleshooting, Shell scripting experience is desirable
  
• Oracle DBA experience or working knowledge with Oracle indexes, performance monitoring, DB tuning will be an added advantage
  
• AWS experience and AWS certification is desirable
  
• Experience on Tools such as GIT, JIRA, Jenkins will be an added advantage
  
• Work experience with capital market software such as Calypso will be an added advantage
  
• Calypso deployment, upgrade and troubleshooting experience will be a plus
  
  Education
  
  Bachelor’s degree in Computer Science or equivalent.
  
  Why should you apply?
  
  With over 20 offices worldwide, market leading products and a customer base of the world’s top banks, asset managers, hedge funds and insurers, our team thrives on stimulating challenges and a global and diverse working environment. We offer excellent health and welfare benefits, fitness reimbursement, regular team and office events and a variety of career paths.
  
  If you have the drive, a winning attitude and a desire to make a difference then we invite you to apply today! Check out our open jobs here and connect with us on LinkedIn , Twitter and Facebook .
  
  Calypso Technology is an equal opportunity employer (EOE) and strongly supports diversity in the workforce. Calypso only accepts resumes from approved agencies who have a valid executed Non-Exclusive Master Staffing Agency Agreement on file. Please do not forward resumes to our applicant tracking system, Calypso employees, or send to any Calypso location. Calypso is not responsible for any fees or claims related to receipt of unsolicited resumes