Privilege Password Management - PPM - CyberArk-Administrator
Bengaluru
Job Code : 1196591
Minimum Experience Required: 3-5 YEARS
Mandatory Skills: Privilege Password Management - PPM - CyberArk-L3 Telecommunication-L2
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- Privilege Password Management - PPM - CyberArk-L3 (Mandatory)
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents