Respond to customer queries on products like Mobile phones, TV, Audio-video, Refrigerator, Washing machine and other home appliances
Access products remotely & provide basic trouble shooting steps to solve technical issues
Escalate to responsible person/team in the event of complications/non resolutions on call
Provide excellent customer service to our customers
Responsible for delivering excellent customer services on all calls/transactions
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.
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