Certification : ITIL Trained Experience : 3-5 Years Job Description : ITIL CertifiedGood Understanging of IM / PM / CM /SR / IMAC ProcesesGood Understanding of Service Level ReportingStrong expertise in Service Operations and Service transition
Maintain Process documentation
Prepare training material and conduct training
Perform and Assist ITIL process based audits
Advice tools team to configure ITIL process
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