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Process Associate Customer Service

Genpact
Experience : 0 to 3 Years
Education : BA
Location : Gurgaon
Per Month: Rs. 10,000 - Rs. 18,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 06 Sep 19
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Job DescriptionLast Date 07 Oct 19
Responsibilities
Respond to customer inquiries and problem escalations
Provide support for data collection to enable Recovery of the account for end user.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Candidate should be comfortable with 24*7 shift timings.

Qualifications
Minimum qualifications

Freshers are eligible
Any graduate degree or equivalent with a strong academic record
Job Type : Full Time
Interview Type : Face to Face Interview