Genpact jobs - Process Associate - Field Support/Onsite Support Engineer

Process Associate - Field Support/Onsite Support Engineer

Genpact
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 1 Month ago
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Job Description

Inviting applications for the role of Onsite Support engineer would be deployed at one of the Genpact Site in India in 24*7 shifts and would carry following roles and responsibilities: Supervise cases in Ticketing tool queues. Receive P4 Incidents, Work Orders or 'Task Tickets' in Helpmate.

Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices. Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP's and mobile devices like iPads and of end points to be done as per organization Hardening guidelines through MDT setup Transfer and removal of business specific applications and their upgrades. Support New Transitions, Ramp Up's/Down's, Business migrations/Site Consolidations Projects. 

Knowledge of Media disposal tools like Kill Disk/Eraser/Degausser. Installation, solving problems of equipment in data center, mux and hub room. Maintain Physical CMDB/U level diagram, DC layout for all installed devices inside DC & Hub rooms Change management process awareness and ensure it is followed for all infra changes.

Activation & de-activation of Data & Voice ports and troubleshooting any port related issues Physically assist in moving and racking/stacking equipment Capturing Sniffer and Ethereal / Wireshark log Physical support for Decommissioning and troubleshooting of Voice devices/Voice Gateways/Circuit packs and Phones Maintaining CMDB of phones installed on floor. Tracing and laying new cable in DC and MUX room, Cable dressing and ensuring sustenance of same in Hub rooms 

Qualification we seek in you!
Diploma in Electronics & Telecommunication/Computer Engineering or above meaningful experience in supporting end users, providing Hands and Feet support for Data Centers/Hub Rooms and Telecom Infra in ITES/BPO Industry. ITIL Version 3 or 4 foundation Trained/Certified. Preferred qualification

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Genpact
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Genpact recruiting Process Associate - Field Support/Onsite Support Engineer Experienced(Fresher) candidates candidates nearby Jaipur,.Genpact vacancies for Process Associate - Field Support/Onsite Support Engineer is recruited through Written-test, Face to Face Interview etc.
Genpact Company recruits a lot of Experienced(Fresher) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Jaipur, can apply for Process Associate - Field Support/Onsite Support Engineer position in Genpact. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Genpact recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Genpact and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Genpact and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Genpact and near your city and get a secured career.