Process Associate jobs in Bangalore at Amazon

Qualification: Any graduates from 2017 - 2018 batch

Job Description :

In this role, you will be responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities.
The job involves auditing operations teams & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends. You will be responsible to audit, track and maintain the quality metrics of assigned processes.
The individual will interact with the business, automation & technology teams to help drive operational and system improvements.
The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seeks to understand Amazon’s core values and translates those into everyday practices.

Basic Qualifications :

Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
Is an SME on specific business quality processes
Training/update/coaching on mapping operations in the capacity of an SME
Ticket management (meeting SLAs and responding/resolving tickets)
Drive process/system improvements basis ongoing trends/gaps identified
Execute on assigned project components of specific audit processes
24/7/365 availability, including willingness to work on weekends, and outside of the 'standard' work day
Carries out tactical issue based communications with internal
Creates ad-hoc operational reports, status updates on a need basis
To receive security clearance all candidates must undergo a background check.
Proficiency in computer applications and a flair for browsing the internet

Preferred Qualifications :

Proficient in Internet navigation and keyboard typing skills
Has problem solving skills and attention to details
Proficient in MS Excel and other MS office tools
Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
Possesses excellent written and oral communication skills
Has the ability to deliver results by influencing team members
Ability to work independently and think ‘out of the box’
Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.