Responsibilities
Skills
Where communicating with the customers is the only task which is carried out majorly, a candidate applying for a BPO job should have good Oral and written communication. An effective communicator, probably fluid with what he/she is speaking and a BPO executive should a computer literate.
A BPO executive should be flexible enough to adapt to any environment or changes happening in the sector. They should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis. A person should also have a clear view of what the current market trend is.
Educational Qualification
The BPO industry demands a degree in any specification from an accredited institution. Some BPO organizations specifically ask for a bachelor's degree in science, maths or statistics depending upon the client they are working for.
This sector also asks for school leavers or a high school diploma to work as an intern.
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