Genpact jobs - Process Associate

Process Associate

Genpact

Gurgaon

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for the role of Process Associate, Transactions

Responsibilities

Transaction processing according to standard work %26amp; SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with Onshore /Offshore and customer in a supportive and professional manner via email
Manage own work in process and support team efforts to ensure that individual, team goals are met
Maintain key records like working files, email for reference and audit purpose
Handle basic day to day requirements of excel

Qualifications:

Minimum Qualifications

Graduation in any stream except B.Tech and Technical Graduation %26amp; Law

Preferred qualifications

Fresher or relevant experience in US Insurance or Health Insurance
Understanding of HIPAA (PHI/PII)
Good English Communication (Both written %26amp; verbal)
Proactive communication %26amp; High analytical skills - should be able to foresee issues and suggest solutions, with impactful data
Displays energy and passion in approaching the job
Ready to work on stretched working hours
Ability to independently get along with internal and external customers
Customer service focus!
Basic Computer knowledge along with typing speed of 25 words/minute