Mahira Tech Solutions Pvt Ltd jobs - Process Associate

Process Associate

Mahira Tech Solutions Pvt Ltd
experience Fresher
salary Salary not disclosed
qualification
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Posted: 5 Years ago
Views: 1
Applications: 0
Openings: 100

Job Description

Skills Required:

  • Excellent typing speed.
  • Excellent communication skills required.
  • Hiring undergraduates/Graduates/Post graduates
  • Basic understanding of Healthcare, Sports, Yoga, Fitness and Travel
  • Ability to handle Customers query and resolve issues ASAP as per Standard Procedure.
  • Respond to customer inquiries and problem escalations.
  • Maintain thorough understanding of process and policies.
  • Interact with customers to provide and process. Information in response to inquiries, concerns,
  • and requests about products and services.

Job Responsibilities:

  • Reading Operator comments
  • Checking service status of account in diagnostic tools
  • Understanding of Healthcare, Sports, Yoga, Fitness and Travel
  • Effective communication and close looping with client in case of observation
  • Updating status in internal as well as client tools
  • Each Desk handling concurrent chats
  • Group chat and Chat forwarding
  • Canned messages for faster chat
  • Reports on daily chat
  • Monthly consolidated Reports


Job Particulars

EducationB.Com, BE/B.Tech
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id91539
Job Category BPO
StateTelangana
Country India

About Company

Mahira Tech Solutions provides rewarding career opportunities for Consultants and enables our Clients to become more agile and competitive through the innovative use of technology, people and process. Our Staffing division places top technology professionals in contract, contract-to-hire, direct hire and SOW / Statement of Work based positions with industry leaders and innovative start-ups that are developing the next generation of technology solutions.   

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