Avighna Infosolutions jobs - Process Associate
Process Associate
Fresher
Salary not disclosed
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
We are looking for graduates with good English communication and computer skills.
Responsibilities:
Provide First Time Resolution to customers on calls
Maintain notes on relevant systems for tracking purposes as per SOP
Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.
Maintain accurate and updated knowledge of Process procedures and systems.
Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision
Ability to build rapport with customers on the call
Should be a quick learner. Display patience and problem solving skills
Facilitate process improvement by escalating relevant issues to the right department
Be a brand ambassador for the project
Create a WOW exp. for the customer (C-Sat) and Customer Experience
Provide quick an effective resolution to the customer's queries
Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry
Requirements:
Adherence to company policies, rules and regulations
To follow quality processes thoroughly using checklist standards
Excellent Verbal communication in English
Good Listening skills and Attention to details
Logical and reasoning abilities to take right decisions to solve customer problems.
Result oriented who can drive towards stringent targets.
Basic knowledge of Customer Service.
Ready to work in rotational shifts.
About Company
Avighna Infosolutions
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