Kriya Nextwealth jobs - Process Associate
Process Associate
Fresher
10,000 - 17,500 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
Good communication skills in English is required. To have fair idea and knowledge on E-commerce. Basic knowledge in MS excel, word and computer skills. Flexible shifts available for the candidate. Freshers or experienced both can apply. Looking for immediate joiners.
Responsibilities:
Provide First Time Resolution to customers on calls
Maintain notes on relevant systems for tracking purposes as per SOP
Maintain high level of compliance to the standard operating procedure (SOP)) defined by the line of business.
Maintain accurate and updated knowledge of Process procedures and systems.
Ability to use logical reasoning and adjust quickly in short timeframe with enough supervision
Ability to build rapport with customers on the call
Should be a quick learner. Display patience and problem solving skills
Facilitate process improvement by escalating relevant issues to the right department
Be a brand ambassador for the project
Create a WOW exp. for the customer (C-Sat) and Customer Experience
Provide quick an effective resolution to the customer's queries in conformance to the Quality Monitoring system
Should be comfortable in using the e-commerce mobile apps and website and should have basic awareness about the ecommerce industry
Skills:
Excellent Verbal communication in English
Good Listening skills and Attention to details
Logical and reasoning abilities to take right decisions to solve customer problems.
Result oriented who can drive towards stringent targets.
Basic knowledge of Customer Service.
Job Particulars
Education
Diploma, BA, BBA/BBM, 12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1351713
Job Category
Diploma , BPO , BSc/BCA/BBM
Locality Address
Mysore-Others
State
Karnataka
Country
India
About Company
Kriya is a 1800 strong full-service eCommerce solutions provider for some of the world’s biggest and best eCommerce brands. Our mission is to optimize your operations to increase sales and profit through a proprietary mix of AI-boosted enhancements and a flexible workforce of domain experts.
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