Process Associate
SR Number: HCL/HCL/2019/1082875
No. of Positions: 01 Post
Experience: 3-5 Years
Location: Noida
QUALIFICATION:
- To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA
- Able to work independently and efficiently to meet SLA
- Able to comprehend the request of the customer and meet the quality standard
- (1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
- (2.) Improving skill level throughSelf development / nominating training programs
- Skill reverification Tests
- (3.) Meet the defined Quality Scores. Innovation & Process Improvement
- (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- (5.) To consistently meet or exceed CSAT parameters as defined for the process.
Skill (Primary): Support Competencies (BSERV )-Procure/Contract/Partner-Alliance Management