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Process Associate

KOBS Pvt Ltd
0 to 4 Years
8,000 - 30,000 Per Month
Posted on 15 Feb 19
Job DescriptionLast Date 16 Apr 19
Job Description:      
  • Advises present or prospective customer by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.·        
  • Influences seller to retain product or service by following a prepared script to give product reference information.·        
  • Documents transactions by completing forms and record logs.·        
  • Maintains database by entering, verifying, and backing up data.·        
  • Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.·        
  • Maintains operations by following policies and procedures; reporting needed changes.·        
  • Maintains quality service by following organization standards.·        
  • Maintains technical knowledge by attending educational workshops; reviewing publications.·        
  • Contributes to team effort by accomplishing related results as needed.·        
  • Enter and update sellers information in the database·        
  • Handle grievances to preserve the company’s reputation 

Candidate Requirment:·        
  • Proven experience as telecallers and queries representative or other doubts and queries/sellers service role·        
  • Proven track record of successfully meeting doubts and queries quota preferably over the phone·        
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems·        
  • Ability to learn about products and services and describe/explain them to prospects·        
  • Excellent knowledge of English·        
  • Excellent communication and interpersonal skills·        
  • Cool-tempered and able to handle rejection·        
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; B Sc /BA will be a plus

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
Company is into IT & ITES. we provide customer service to our clients.