Process analysis and documentation: Assist in documenting existing processes, creating process maps, and collecting data to identify areas for improvement.
Process improvement: Support the implementation of new or improved processes and assist with the training of staff on new procedures.
Performance monitoring: Monitor process performance, generate reports, and help suggest or implement changes to meet performance goals and SLAs (Service Level Agreements).
Data analysis: Analyze data to identify trends, troubleshoot issues, and support decision-making.
Operational support: Assist with day-to-day operations, which may include tasks like data entry, handling customer queries, or performing compliance testing, depending on the specific role.
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