Process Developer - Collections jobs in Gurgaon at Genpact

Process Developer - Collections

Process Developer – Collections
Function : Operations
Gurgaon, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of PD, Collections

Responsibilities

Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
Inbound & outbound calling
Provide payment plans basis customer requirement

Qualifications

Minimum qualifications

Graduate (in any stream)
Relevant experience
Strong Communication Skills (verbal and written)

Preferred Qualifications

Good customer handling skills
High Energy level

Job
Process Developer
Primary Location
India-Gurgaon
Education Level
Associate's Degree/College Diploma

Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief,, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.