Genpact jobs - Process Developer

Process Developer - Order to Cash

Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worldu2019s biggest brandsu2014and we have fun doing it. Now, weu2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of PD, Order to Cash 

We are looking for someone with extensive knowledge and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Are you the one we are looking for?

Responsibilities

• Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
• Identify and rectify unidentified cash and manage end to end process of Cash applications.
• Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
• Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Qualifications 

Minimum Qualifications

• Graduate in Commerce (B.Com)
• Relevant Experience

Preferred qualifications 

• Strong English language skills (verbal and written)