Job Title – Process Executive
Experience – 0 - 1 years
Location – Pune
Roles & Responsibilities:
• Prepare & process customer orders with accuracy
• Verify all the required details before processing orders. In case of discrepancy, send email
notification to the client with all details
• Required to follow work instructions to execute the day to day tasks. Take ownership of tasks and
work efficiently within the team
• Identify, diagnose, and resolve problems affecting performance
• Should be self-motivated and an individual contributor
• Identify and report process changes, update Process documentation as appropriate for the process
• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Adhere to security practices & confidentiality set by organization.
Skills required:
• Good problem solving and organizational skills
• Strong verbal and written English communication skills
• Conflict resolution & decision-making skills
• Knowledge and ability to use the Microsoft Office Suite proficiently (Outlook, Word, Excel)
• Prior work experience of ERP/EDI order entry would be an added advantage
• Must be ready to work in night shifts
Qualification:
• Graduates / Diploma in any discipline