Process Expert CRM Operations jobs in Delhi at Clifford Chance

Key Responsibilities

The Process Expert – CMI will work within a team of colleagues in managing projects and support operations as required. Below are key deliverables:

Deliver the projects requirement as required by the London team
Act as primary point of contact for project SME and team members
Maintains effective and efficient communication (by phone or email) with stakeholders
To assist with process improvements to improve the performance of services
Troubleshoot issues
Provide training to team members and business as required
Ability to work on your own or with other team members on projects and support operations
Assists in maintaining process documentation
Manage workflow in coordination with the Team Leader/ Manager
Assists Team Leader/ Manager in identifying knowledge gaps
Shares best practices with team members on the new systems and any updated operational processes
Develop business relationships in order to understand & improve the services to evolving needs of the business
Provide support in managing firm's tools like Matter Information System, Global proposal database, Online Services, Alumni, Vuture & Interaction (CRM tool)
Provide support in performing regular scheduled & ad-hoc activities (like preparing customized analysis/reports etc)

Key Requirements

The successful candidate should have:

An excellent commitment to client service, delivery and timeliness along with essential demonstrable skills in working collaboratively and co-operatively with global teams
An excellent attention to detail and an innate appreciation of data and their structures
Analytical and problem-solving skills
Intermediate MS excel and PowerPoint knowledge
Excellent organisation, planning and time management
Excellent interpersonal, written and presentational
The intellectual rigour and insight to be credible with a highly intelligent and experienced group of personnel

Experience

Experience of supporting CRM application or e-marketing platforms (Vuture, InterAction, Matter Capture, SharePoint etc.) or similar products
Supported global projects
Exposure to global shared services team model
Exposure to system upgrades and testing
Previous law firm experience will be preferred

Qualifications

A bachelor's/master's degree from a reputed institute
6+ years of experience at a multinational organisation, working in a similar role

Qualifications

Any Graduate
Primary Location

South Asia-India-Delhi

Work Locations

Clifford Chance, Delhi

Job

Business Development

Schedule

Full-time

Shift

Day Job

Employee Status

Permanent