Job Description
Description
Single point of contact for creation, updating and maintenance of SOP’s (Standard Operating Procedures)/process flow etc., conduct periodic/annual review of the SOP for revisions and get it approved by the approver
Conduct the process roll outs while following the sequence for all appropriate teams in the section. Ensure the adherence of the same by conducting checks/audits.
Lead and conduct Trainings as applicable (Generic, Systems, Commodities process etc.,)
Responsible for facilitating for specific required training (making sure SOP's are used, Class Room trainings are done, OJT (On the Job Training),Shadowing, Auditing, Assessment etc.,)
In charge of scheduling and coordinating periodic knowledge assessments for the sections and for new hires. Basis the results decide on trainings refreshers as needed
Periodic (Weekly/Monthly) reports to be sent to Sr. Leadership team about the updates received/rolled out/implemented etc.,
Identify opportunities for process standardization within the section and across SCs. Provide standardization opportunities to the Leadership as needed.
Serve as an escalation point and facilitator/guide on questions pertaining to the process
Proactive in highlighting/escalating issues/concerns/Areas of Improvements/opportunities to the leadership team to get their help as and when needed
To Plan, coordinate and implement activities designed to resolve or prevent issues that could impact overall business rule
Conduct partial DILOs (Day in Life Of) and provide observations, inputs to the Team Leaders with recommendations to improve the opportunities within each team on a quarterly basis
Highlight the deviations/exceptions on training (resources to be trained bypassing the structured training) to the section manager and take a sign off for the exceptions
Provide support to Transitions/Projects to which the Process Expert is assigned to.
Qualifications
- Mandatory Skill Sets/Experience
4 Plus of Experience-Procurement Domain Knowledge
Expertise/Exposure to Training
Job
Shared Services
Primary Location
APAC-India-Telangana-Hyderabad
Organization
Corporate
Education Level
Bachelor's Degree (±16 years)
Schedule
Full-time
Employee Status
Regular
Job Type
Entry Level