Process Lead - Healthcare

AXA Business Services Pvt. Ltd.
Experience : 2 Years
Location : Bangalore
Job Role : Others
Posted on 27 Jun 19
Job DescriptionLast Date 26 Aug 19
Process Lead - Healthcare

Key responsibilities:
  • Handle process training of new recruits 
  • Respond to process related queries
  • Process claims as per target set 
  • Handle review of quality checking (error analysis) 
  • Assist the assistant manager in ISO documentation 
  • MIS reporting – Quality related reports 
  • Manage the team in the absence of the Assistant Manager
  • Deliver in accordance with agreed key performance metrics of turnaround time, quality, productivity

Key skills:
  • Graduate/post-graduate degree, preferably with medical knowledge 
  • Transaction processing experience desirable 
  • Minimum 2 years of experience as a process leader or similar position 
  • Health insurance claims processing knowledge will be an added advantage 
  • Email/chat process knowledge is a must 
  • Good logical, analytical and problem solving abilities 
  • Good knowledge of MS Office applications, especially Word and Excel required 
  • Good communication skills 
  • Excellent written communication skills  
  • Attention to detail and accuracy 
  • Good interpersonal skills and strong client focus 
  • Ability to communicate clearly, concisely and effectively 
  • Ability to handle process escalations, identify issues and risks and propose resolution 
  • Ability to multi-task and prioritize work 
  • Ability to work harmoniously as part of a team 

Location: Bangalore, Karnataka
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
We see ourselves as change agents for radical innovations spanning big data, risk modeling, robotic automation, process and people transformation. Our employees are at the heart of our business and together we move forward in a culture of trust, such that our employees are in charge of the future. We are driven by our values, motivated by the desire to win, and bond as one large global team to quickly adapt to changing market dynamics. We are extremely proud of our roots and at the same time we are completely free to write out our future.