Process Leader - Insurance
Location: Bangalore, Karnataka
Will be responsible handling process related queries, providing support in reporting and governance matters, and training new team members
Key responsibilities:
- Handle process training of new recruits
- Respond to process related queries
- Process claims as per the target set
- Review quality checking (error analysis)
- Assist in ISO documentation
- Help with MIS reporting and other quality related reports
- Manage the team in absence of the Assistant Manager
- Deliver in accordance with agreed key performance metrics of turnaround time, quality, productivity
Key skills:
- Graduate/post-graduate degree, preferably with transaction processing experience
- COL & International claims processing knowledge is a must
- Good knowledge of MS Office applications, especially Word and Excel
- Ability to perform tasks on multiple computer applications
- Good logical, analytical and problem solving abilities
- Attention to detail and accuracy
- Good interpersonal skills and strong client focus
- Ability to communicate clearly, concisely and effectively
- Ability to handle process escalations, identify issues and risks and propose resolution
- Ability to multi-task and prioritize work
- Ability to work harmoniously as part of a team
- Good communication skills – spoken and written
- Excellent use of English phrasing, punctuation, spelling, grammar and the use of paragraphs
- The ability to interpret different levels of written English from our Global customers
- An understanding of empathy and the role it plays in customer service