Firstsource jobs - Process Leader

Process Leader

Firstsource
experience 0 to3 Years
salary Salary not disclosed
qualification
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Job is expired
Posted: 4 Years ago
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Applications:
Openings: 1

Job Description

·         Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.
·         Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
·         Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities
·         of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
·         Strong organizational, planning and analytical skills.
·         Basic arithmetic and statistical skills for analysis of data and generation of reports.
·         Problem solving skills


Job Particulars

Role 
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 494067
State Maharashtra
Country India

About Company

Firstsource
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