Firstsource jobs - Process Leader
Process Leader
0 to3 Years
Salary not disclosed
Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
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Posted:
4 Years ago
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Applications:
Openings:
1
Job Description
· Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA.
· Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
· Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities
· of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
· Strong organizational, planning and analytical skills.
· Basic arithmetic and statistical skills for analysis of data and generation of reports.
· Problem solving skills
· Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters.
· Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities
· of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.
· Strong organizational, planning and analytical skills.
· Basic arithmetic and statistical skills for analysis of data and generation of reports.
· Problem solving skills
Job Particulars
Education
Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE)
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
494067
Job Category
Diploma , BSc/BCA/BBM
State
Maharashtra
Country
India
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