· Leads a team of 12- 20 customer service associates and motivates them to achieve the team’ SLA. · Consistently achieves all KPI's and SLA's set by the clients with strict adherence to Quality parameters. · Floorwalks regularly for at least 5 ½ hours per day to supervise, coordinate, and monitor the activities · of customer service associates to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. · Strong organizational, planning and analytical skills. · Basic arithmetic and statistical skills for analysis of data and generation of reports. · Problem solving skills
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Firstsource recruiting Process Leader Experienced(0 to 3 Years) candidates candidates nearby Mumbai,.Firstsource vacancies for Process Leader is recruited through Written-test, Face to Face Interview etc. Firstsource Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MS, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in Management Trainee job field. The candidates nearby Mumbai, can apply for Process Leader position in Firstsource. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Firstsource recruitment, candidates are mostly chosen for the department of Management Trainee . To learn more about the current jobs and other details, it is better to go through official site of Firstsource and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Firstsource and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Firstsource and near your city and get a secured career.