Process Specialist - Data jobs in Pune at Cognizant Technology Solutions India Pvt Ltd

Job Description :TL|TMQualification:Education,Minimum Bachelors degree or quivalent practicalexperience RequiredResponsibility:Stakeholder,Business Management * Effectively address client queries with timeliness and accuracy. * Understan

Job Description

TL|TM
Qualification:Education,Minimum Bachelors degree or quivalent practicalexperience Required
Responsibility:Stakeholder,Business Management

Effectively address client queries with timeliness and accuracy.

Understand client requirements and ensure effect business delivery is achieved.

Provide relevant client specific statements and information as per the requests received.

Liaise with a set of extremely sensitive clients,internal groups,agent banks,Custodians and any other financial institutions to investigate and resolve breaks related to financial mismatches unconfirmed trade bookings missing trade bookings non receipts and payments and interest claims that are payable or receivable missing,incomplete KYC or compliance documents etc.

Support the team in various ad hoc tasks and activities assigned to the group.

Contribute towards process improvement ideas on productivity accuracy and turnaround time.

Knowledge Management,Review and update SOP as per the agreed frequency.

Customer Relationship Management,Participate on the review calls with the Process owners.

Liaise with all the clients stakeholders (front desk personnel traders account managers relationship managers and credit officers )via phone,email and chats in ensuring faster and accurate resolution of breaks of both economical and non economical in nature.