Process Specialist jobs in Gurgaon at Fidelity International

Department Description

The department supports the UK & Global Workplace Investing business. Fidelityâs Global Workplace Investing (WI) business offers retirement provision to companies and their employees worldwide. This comes in the form of retirement-related savings and investments. It focuses on ways to strengthen and unify Fidelityâs Defined Contribution (DC) retirement offering across geographies exploring ways to meet the needs of multi-national corporations.

Fidelity recognises this significant opportunity & team is responsible to manage Target Operating model for Operations keeping in mind customer journey for both employees and plan sponsors. Team also provides support to Client facing project and Service delivery leads

Purpose of your role

The objective of this role is to provide the best possible service to our customers by responding appropriately to the changing regulatory framework and business priorities. By virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role as Process Specialist would be able to define and support customer centric solutions as well as meet all expected and defined deadlines within agreed service standards.

Key Responsibilities

By virtue of having depth knowledge of the process/procedures/systems and related departments, the individual is able to act as a SME for the WI contributions and scheme set up workshops with product and Aquila teams
Individual understands, articulates and implements best practices related to their process/tasks
Review process issues and provide appropriate recommendation which leads to scalable and practical solutions that can be integrated with the current practices and regulations.
Assist in preparing processes & procedures in line with target operating model of WI Strategy
Coordinate and represent the department in various Fidelity wide projects and other departmental initiatives
Can perform and co-ordinate the entire gamut of UAT testing/Regressions/Health checks for RAS releases and system enhancements
Develop a complete understanding of all regulatory/risk/controls aspect of the department
To be able to provide training to new joiners, mentor the senior associates of the team
Communicate effectively across all levels

Experience And Qualifications Required
Knowledge of UK/Europe financial services industry and UK Pensions is a must.
Detailed Understanding of regulatory bodies and framework within UK pensions.
At least 18 months of relevant experience as an Senior associate with sufficient exposure in handling client instructions and managing process priorities.
Prior UK Pensions Knowledge would be an added advantage.
Good knowledge of systems used in FIL, MS Excel and PowerPoint.
Prior experience of working in project environment would be an added advantage.

Ability to multi task effectively, plan, organize and prioritize work.

Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $565.7 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $437 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 30 June 2020. Read more at