Process Traine jobs in Bangalore at TELLIGENT SUPPORT LLP

Process Traine

TELLIGENT SUPPORT LLP

3 - 8 years

Bengaluru

Role Brief:

Independently handle Soft Skills and Communications Coach training projects specifically for a Voice and Non-Voice Email based domain.
Liaise with managers to determine training needs and schedule training sessions
Must use Brain Based Learning techniques within classroom - Willing to teach, must be willing to learn
Design effective training programs
Conduct training sessions, workshops, one-on-one coaching etc
Prepare educational material such as module summaries, videos etc Willing to teach, must be willing to learn
Must have experience in developing curriculum and training modules from scratch.
Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
Identify the Training needs of the agents.
Provide feedback to enhance Agent Performance.
Work closely with operations to assess floor needs
When needed, being available to learn project specifics for multiple projects May require overtime
Provide training on Grammar, Soft Skills Empathy; to turn around the quality level of the agents.
Suggest calibrations to ensure consistent scoring.

Candidate Preference:

Education - Commerce Graduate/ Post-Graduate
Desired Experience - 3 to 6 Years

Desired Skills and Abilities:

Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people
Excellent written and verbal communication skills
Excellent knowledge of English communication articles, singular/plural, active/passive voice, punctuation etc
Understanding of effective teaching methodologies and tools Willing to teach, must be willing to learn
Willingness to keep abreast of new techniques in corporate teaching
Proficient in MS Office ( esp. PowerPoint, Excel); e-learning software is an asset Willing to teach, must be willing to learn
Phenomenal communication, presentation and public speaking skills
Flexible in schedule Must be okay to work nights
Flexible in handling multiple task at once
Able to write a WOW response for their project specific criteria's - Personalization
Able to write clear and concise sentences Grammar
Has patience to teach others Understands the DISC Model
Willingly will do tickets/Audits for the project they serve in monthly
Experience in developing training modules and curriculum from scratch
Good reasoning and analytical skills
Comfortable walking around a training space to interact with agents
Excellent Presentation, Feedback Coaching skills
Good computer knowledge

Benefits

Salary best in the industry
Performance based incentives
Monthly Employee Engagement Activities
Free Transportation ( both ways)
Free meals
Medical Insurance
Relocation / Rental allowanceWe hire smart and

Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe ?Happy Employees Equals Happy Customers?.

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