1) Assist in the development and design of new training/development initiatives including but not limited to; documentation, testing, training, coordination, rollout and evaluation. This includes presenting ideas that will enhance the trainee’s learning experience.
2) Ability to read and interpret document s such policies and procedure manuals and use monitor screen frequently
3) Dashboard creation for quality and training
4) Creation of Training PPT's and Presentation
5) Ability to work effectively under pressure with constantly changing priorities and deadlines 6) Coordinate internal and external resources in regard to planning, developing and delivering training
7) Work with subject matter experts to collect and collate information that will be designed and developed into learning modules
8) Co-ordinate with various department heads to schedule training for end users
9) Maintain repository of CRM documents library on shared drives
10) Participate as needed in various group meetings, with the ability to take a leadership role if necessary