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Processing Officer

Apidel technologies
0 to 3 Years
Chennai(Taramani )
1,00,000 - 3,50,000 Per Year
Posted on 28 Mar 19
Job DescriptionLast Date 27 May 19

Description:

  • Utilizes platform (PEGA/AWS) to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
  • Identify, research, and resolve customer issues
  • Follow-up on all customer requests via chat and emails.
  • Maintains detailed knowledge of a subset of product and service offerings to customers
  • Analyzes risk areas and identifies solutions to meet customer's needs
  • Ensuring Information security for sensitive data
  • Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers

Qualifications:

  • Graduate
  • Strong problem solving skills and detail-oriented
  • Years of Experience : 0 – 2 Years

Preferences:

  • Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Previous experience in Banking / Cards operations will be a plus.
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  •  Highly motivated & self-driven
  •  Result orientated
  •  Customer orientated
  •  Analytical thinking

Shift of operations:

  •  US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.

Job Role

Job Type

Interview Type

Written-test, Face to Face Interview, Group Discussion

Company Description
Apidel Technologies is a certified WMBE (Women and Minority Based Enterprise) & an E - verified Global Staffing Company, founded by a team of technology professionals from various backgrounds, with a goal to deliver workforce solutions and on-demand talent.As a staffing partner for a wide range of Fortune 500 clients, our client-centric model provides focus, commitment and a dedicated team to help all clients achieve their business objectives. Consultants and employees are offered an enriching experience that promotes career growth and lifelong learning.
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