Processing Officer

Apidel technologies
Experience : 0 to 3 Years
Education : Any Graduate
Location : Chennai(Taramani )
Per Year: Rs. 1,00,000 - Rs. 3,50,000
Job Role : Others
Posted on 29 Mar 19
Job is expired
Job DescriptionLast Date 27 May 19

Description:

  • Utilizes platform (PEGA/AWS) to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
  • Identify, research, and resolve customer issues
  • Follow-up on all customer requests via chat and emails.
  • Maintains detailed knowledge of a subset of product and service offerings to customers
  • Analyzes risk areas and identifies solutions to meet customer's needs
  • Ensuring Information security for sensitive data
  • Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.
  • Accurate reporting of MIS/Timekeeping
  • Undertake other assignments as given by the Team Lead/Manager
  • Apply professional attitude and image for all internal and external customers

Qualifications:

  • Graduate
  • Strong problem solving skills and detail-oriented
  • Years of Experience : 0 – 2 Years

Preferences:

  • Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
  • Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
  • Must possess good analytical skills
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Previous experience in Banking / Cards operations will be a plus.
  • Persuasiveness and a willingness to resolve customer queries
  • Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
  • Must possess procedure driven judgment in order to find the best solution to an issue
  • Must be goal oriented

Preferred personal attributes:

  •  Highly motivated & self-driven
  •  Result orientated
  •  Customer orientated
  •  Analytical thinking

Shift of operations:

  •  US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week.

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Group Discussion
Company Description
Apidel Technologies is a certified WMBE (Women and Minority Based Enterprise) & an E - verified Global Staffing Company, founded by a team of technology professionals from various backgrounds, with a goal to deliver workforce solutions and on-demand talent.As a staffing partner for a wide range of Fortune 500 clients, our client-centric model provides focus, commitment and a dedicated team to help all clients achieve their business objectives. Consultants and employees are offered an enriching experience that promotes career growth and lifelong learning.
Job is expired
Similar Jobs
BPO Customer Support Executive
D2V SOFTWARE SOLUTIONS
Experience : 0 to 2 Years
Location : Bangalore
Last Date : 25 Mar 20
Quick Apply
Experience : Freshers
Location : Bangalore
Last Date : 03 Mar 20
Quick Apply
Front Office Executive
LION WISDOM PVT LTD
Experience : Freshers
Location : Pune
Last Date : 29 Feb 20
Quick Apply
Telecaller
BUCKS INDIA PVT LTD
Experience : Freshers
Education : 10th Pass (SSC)
Location : Mumbai
Last Date : 08 Mar 20
Quick Apply
Back Office Assistant
VICTORY ENTERPRISES
Experience : Freshers
Location : Pune
Last Date : 03 Mar 20
Quick Apply
Technical Support/Voice/Non-Voice
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Experience : Freshers
Education : Diploma, B.Com, BA, BBA/BBM, BCA...
Location : Bangalore
Last Date : 25 Feb 20
Quick Apply
Back Office/Data Entry
NSL INDIA PVT LTD
Experience : Freshers
Location : Pune
Last Date : 23 Feb 20
Quick Apply
Customer Relationship Executive
VICTORY INDIA PVT LTD
Experience : Freshers
Education : Diploma, B.Com, M.Com, MA, BBA/BBM...
Location : Pune
Last Date : 16 Feb 20
Quick Apply
Experience : Freshers
Education : Diploma, B.Com, M.Com, MA, BBA/BBM...
Location : Pune
Last Date : 15 Feb 20
Quick Apply
Data Entry Executive
LION WISDOM PVT LTD
Experience : Freshers
Location : Pune
Last Date : 01 Feb 20
Quick Apply
Front Office Assistant
CAMLIN RETAILS PVT LTD
Experience : Freshers
Location : Pune
Last Date : 23 Feb 20
Quick Apply
Customer Care Executive
STAR ONE ASSSOCIATES
Experience : Freshers
Education : B.Com, M.Com, MA, BBA/BBM, BCA...
Location : Pune
Last Date : 17 Feb 20
Quick Apply
Experience : Freshers
Education : Diploma, B.Com, M.Com, MA, BBA/BBM...
Location : Pune
Last Date : 15 Feb 20
Quick Apply
Office Assistant
SAG IT SOLUTIONS
Experience : Freshers
Location : Bhubaneswar
Last Date : 30 Jan 20
Quick Apply
Experience : Freshers
Location : Mumbai
Last Date : 21 Mar 20
Quick Apply
Experience : Freshers
Location : Pune
Last Date : 06 Mar 20
Quick Apply
Technical Support or Customer Support
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Experience : Freshers
Location : Bangalore
Last Date : 25 Feb 20
Quick Apply
Experience : Freshers
Education : B.Com, BBA/BBM, BCA, BEd, BSc...
Location : Pune
Last Date : 23 Feb 20
Quick Apply
Sales Executive-Outbound
PENA4 TECH SOLUTIONS INDIA PVT LTD
Experience : Freshers
Education : Diploma, B.Com, M.Com, MA, BBA/BBM...
Location : Hyderabad
Last Date : 21 Feb 20
Quick Apply
Experience : 0 to 2 Years
Education : 12th Pass (HSE)
Location : Faridabad
Last Date : 13 Feb 20
Quick Apply
    
SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.