Kelly ocg jobs - Processing Officer

Job Description 
Description:

• Utilizes a chat platform to respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
• Follow-up on all customer requests via chat and email
• Identify, research, and resolve customer issues
• Maintains detailed knowledge of a subset of product and service offerings to customers
• Analyzes risk areas and identifies solutions to meet customer's needs
• Ensuring Information security for sensitive data
• Helps to teach our customer how to self-service through our internet website
• Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
• Accurate reporting of MIS/Timekeeping
• Undertake other assignments as given by the Team Lead / Manager
• Apply professional attitude and image for all internal and external customers

• Graduate
• Strong problem solving skills and detail-oriented
• Preferences:
• Must possess excellent PC and keyboarding skills (40 WPM – typing speed; 90% accuracy)
• Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
• Must possess good analytical skills
• Courteous with strong customer service orientation
• Dependable with proficient attention to detail
• Persuasiveness and a willingness to resolve customer queries
• Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure driven judgment in order to find the best solution to an issue
• Must be goal oriented
• Preferred Personal Attributes:
• Highly motivated & self-driven
• Result orientated
• Customer orientated
• Analytical thinking
• Shift of Operations:
• US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week