We are looking for M.E. / M.Tech / MCA / M.Sc (IT) fresher graduates to join us a Procurement Analyst / TAM AnalystWondering what will you be doing?
You will in this role be part of a Global Team and work with our global customers in implementing our AI driven procurement solution. Our Procurement Analyst play a very critical role in solving business problems for our Customers. They possess a deep understanding of our product and supply chain and use this knowledge to evaluate and suggest innovative solutions and workarounds for our customers.
- Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.)
- Provide training to customers on upcoming changes for new releases every quarter.
- Proactively communicate with customers and resolve their issues.
- Plan, Estimate and drive the execution of change and service requests.
- Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them.
- Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
- Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process),knowledge sharing like customer KYC
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs
What are we looking for?
- M.E./M.Tech/MCA/M.Sc (IT) graduates
- Experience Level 0-2 years
- You should possess Excellent communication skills- both written and verbal
- Should be highly tenacious, driven individual with an ability to multitask
- Should be Flexible and have an enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems
Five Reasons Why You Should Join Zycus
- Cloud Product Company We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.
- A Market Leader Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.
- Move between Roles We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
- Get a Global Exposure You get to work and deal with our global customers.
- Create an Impact Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.