Gojek jobs - Product Manager

About The Role

As our Product Manager for the CareTech team, you'll get to help solve consumer problems, define product visions, and build products to scale. You'll work alongside other Product Managers, as well as a troop of Engineering, Care operations, BI Analysts, Data Science, Customer Research, and UX designers to help Gojek deliver innovative and delightful Customer Service experiences. This includes all user types (end customers, drivers, and merchants) across all geographies. You'll get to directly influence the key Care interfaces within the Gojek super-app that users use to avail self-help or to contact Gojek customer care, including the HelpCenter, Customer Ratings, Ticketing Archive, and Care Content management, among others.

What You Will Do

• Contribute to product strategies and OKRs, effectively prioritizing based on company goals
• Own and drive product and feature roadmap to fruition, and become an internal champion of your product line
• Engage cross-functionally, partnering with engineering, design, data, and other teams to ship major features and product improvements
• Clearly communicate product plan, customer feedback, and roadblocks to team members, cross-functional peers, and stakeholders
• Be a customer advocate, articulate their needs and deliver user-friendly solutions that solve their challenges
• Define, track, and report success metrics for products, businesses, and customers
• Reiterate on product plans and make informed decisions using data and user feedback
• Lead effective cadences and incorporate feedback into product plan
• Be involved in the interview process and mentor new product managers
  
  

What You Will Need

• A Bachelor’s or Masters Degree, preferably in engineering or management
• At least 3 years of experience working as a product manager, ideally working on consumer-facing, large-scale products
• A self-supporting, proactive, and eager-to-learn attitude; able to take ownership of assigned tasks
• Entrepreneurial and comfortable working in a complex and fast-paced environment
• Analytical and data-driven, you rely on data to recognize what’s happening and define & measure success on every project
• Customer-obsessed
• Able to clearly communicate your thoughts
• Experience as a software engineer/developer and working with distributed teams are highly desired