AppDirect jobs - Product Manager

About The Team

The core mission of the product management team is to improve how cloud software and solutions are discovered, purchased, and managed globally. We have a strong passion for creating best-in-class user experiences at every stage of the customer journey. We thrive on turning complex technical challenges into elegant customer-focused solutions that are scalable and easy to use. Catering to a diverse ecosystem of cloud commerce vendors, channels, and users requires us to creatively think our way through challenges - with a dual focus on product quality and time-to-market. We learn from but don't dwell on our occasional mistakes - holding each other accountable, while also being committed to our shared success.

About You

AppDirect is seeking an experienced and energetic Product Manager to lead our Revenue Management team. You will become a key member of the AppDirect product management team and will work closely with our software engineers to drive the Revenue Management product through all development and go-to-market phases - from conceptualization, through launch, and into adoption. Your role will be to create innovative workflows enabling our customers to understand their data, navigate payment operations, and reconcile their accounts. You’ll bring your passion for engaging customers to understand their needs and make revenue management as easy as possible for all parties. Additional AppDirect is the cloud service commerce leader making software and products accessible globally.

The AppDirect cloud service commerce platform unites providers, developers and consumers of cloud services into a single ecosystem. This makes it easy for businesses to find, buy and manage cloud services from a central location and delivers new opportunities for providers to distribute, sell, and market cloud services. AppDirect-powered marketplaces, billing and distribution, and reselling services help providers – including Samsung, Telstra, Deutsche Telekom, ADP and others – connect millions of business users to solutions from Microsoft, Google, Box, DocuSign and more. We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

What You'll Do And How You'll Make An Impact

• Own the product vision for Revenue Management at AppDirect, ensuring your vision aligns with the overall product and company strategy
• Understand and champion customer needs. Collect customer feedback, nurture customer relationships, and bring the voice of the customer to your product development process
• Be the subject matter expert internally on Revenue Management and our billing data model, understanding the detailed end-to-end customer journey
• Develop and manage your product roadmap, continuously articulating your rationale for prioritization and driving tough tradeoffs decisions to balance competing stakeholder interests
• Constantly assess your product-market fit, using customer insights, competitive analysis and your own industry knowledge to adapt to changing conditions and refine your approach
• Work within our iterative product development process and take ownership to ensure product delivery deadlines and customer commitments are met
• Define detailed reconciliation business requirements and work closely with our software engineers and architects on innovative solutions that take usability and scalability into account
• Engage cross-functionally with product marketing, sales, and other stakeholders to ensure flawless go-to-market execution of your Revenue Management roadmap
• Produce content for customers, engineering, sales, and product marketing to consume for product launches, training, or technical specs
• Keep a watchful eye on your product’s performance, ensuring performance and reliability meets integration partner needs and issues are solved quickly
• Own your measures of success, converting your KPIs to actions
  
  

What You'll Need

• 6+ years of solid experience in billing services and payments technical product management or a similar domain
• Bachelor of Science degree in accounting, computer science, engineering or equivalent experience
• Familiarity with online accounting solutions and services like Quickbooks, Freshbooks, Xero, etc.
• Understanding of the needs of CFOs and billing operations teams
• Understanding of the SaaS/Cloud industry landscape
• Excellent communications and partnering skills. Comfortable presenting to customers and internal stakeholders, across business and technical audiences
• Demonstrated ability leading geographically diverse cross-functional product teams
• Analytical and detail-oriented approach to your work, while also being quick to act and results driven
• Strong ability to break down very complex problems into actionable steps that drive results