Freshworks jobs - Product Operations Associate
Product Operations Associate
1 to2 Years
Salary not disclosed
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Job Description -
The number management team will be responsible for procuring new numbers and\or seamlessly transfer numbers from other service providers to Freshcaller and configure the numbers within Freshcaller. This team will work closely with several customer facing teams globally to manage and coordinate the number procurement process for our customers. This role will also require you to be a product expert and work with the support team to triage technical issues.
Responsibilities -
The number management team will be responsible for procuring new numbers and\or seamlessly transfer numbers from other service providers to Freshcaller and configure the numbers within Freshcaller. This team will work closely with several customer facing teams globally to manage and coordinate the number procurement process for our customers. This role will also require you to be a product expert and work with the support team to triage technical issues.
Responsibilities -
- Manage and facilitate customer number porting requests and new number requirements for all new and existing customers
- Project manage with other customer facing teams during the number procurement process
- Work closely with the customers and our partners to gather necessary information and manage end to end communication
- Identify process gaps and evolve the process as and when required
- Work closely with the product and engineering teams to automate some of the process
- Gather feedback and be the voice of the customer with the internal teams
- Be a strategical advisor and formulate best practices
- Build a strong knowledge base
- Work with our partners to gather timelines and manage partner escalations
- 1-2 years of experience in a customer facing role
- Excellent written and verbal communication skills
- Attention to detail and should be able to work without supervision
- Data driven and strong documentation skills
- Ability to handle and prioritize multiple tasks while maintaining attention to detail ( You’ll be working with different teams and handling multiple customers simultaneously )
- Willingness to adapt and to learn new technologies
Job Particulars
Education
Any Graduate, Other Course
Who can apply
Experienced (1 to2 Years)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
539934
Job Category
Tech Support
State
Tamil Nadu
Country
India
About Company
Freshworks
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