The number management team will be responsible for procuring new numbers and\or seamlessly transfer numbers from other service providers to Freshcaller and configure the numbers within Freshcaller. This team will work closely with several customer facing teams globally to manage and coordinate the number procurement process for our customers. This role will also require you to be a product expert and work with the support team to triage technical issues.
Manage and facilitate customer number porting requests and new number requirements for all new and existing customers
Project manage with other customer facing teams during the number procurement process
Work closely with the customers and our partners to gather necessary information and manage end to end communication
Identify process gaps and evolve the process as and when required
Work closely with the product and engineering teams to automate some of the process
Gather feedback and be the voice of the customer with the internal teams
Be a strategical advisor and formulate best practices
Build a strong knowledge base
Work with our partners to gather timelines and manage partner escalations
1-2 years of experience in a customer facing role
Excellent written and verbal communication skills
Attention to detail and should be able to work without supervision
Data driven and strong documentation skills
Ability to handle and prioritize multiple tasks while maintaining attention to detail ( You’ll be working with different teams and handling multiple customers simultaneously )
Willingness to adapt and to learn new technologies
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Freshworks recruiting Product Operations Associate Experienced(1 to 2 Years) candidates candidates nearby Chennai,.Freshworks vacancies for Product Operations Associate is recruited through Written-test, Face to Face Interview etc. Freshworks Company recruits a lot of Experienced(1 to 2 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Chennai, can apply for Product Operations Associate position in Freshworks. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Freshworks recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Freshworks and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Freshworks and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Freshworks and near your city and get a secured career.