NIIT Limited jobs - Customer Support ExecutiveInternational Voice Process

Customer Support ExecutiveInternational Voice Process

NIIT Limited
experience Fresher
salary 1,90,000 - 2,40,000 Per Year
qualification
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Posted: 5 Years ago
Views: 5
Applications: 0
Openings: 50

Job Description

Job Designation:Customer Support Executive(International Voice Process)

Eligibility Criteria :
  • Any Graduate
  • Experience will be considered upto 11 Months 
Responsibilities / Authorities:
  • Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
  • Ensure security verifications are carried out per company policies and procedures
  • Resolve customer queries, ensuring that a high standard of customer service is maintained
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Minimise customer complaints and escalations by providing exceptional service and call control
Unique Knowledge & Skill Requirement

  • Good customer service skill with neutral accent
  •  Basic technical knowledge of Computers, peripherals like Modem, Windows operating systems, Internet connectivity,Email software, Browser software.
  • Ability to multi-task in usage of different applications and tools

Personal Attributes

  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focused
Process: Product Service & Upselling
Work Location: Bangalore
Salary Package: 1.9 LPA upto 2.4LPA
Cab Services: Free (Pick & Drop)

Job Particulars

Role Others
EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id63598
StateKarnataka
Country India

About Company

NIIT Limited is an Indian Multinational company that offers learning management and training delivery solutions to corporations, institutions and individuals. It has three main lines of business worldwide: Corporate Learning Group (CLG),Skills and Careers Group (SNC),and School Learning Group (SLG).
In 2006, the IT services business of NIIT was demerged into a separately listed company NIIT Technologies.NIIT Limited now focuses on Corporate Training, Vocational Training for Services Sectors and Education and Training in Schools. NIIT Limited owns 23.98% of NIIT Technologies.
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