Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
Solid understanding of products limits and suggesting ways of improving the product.
Any Bachelor's Degree
At least 6 months to 3 years of experience in software application support and/or infrastructure support
Should have good knowledge in Trouble shooting preferably IT application support.
Excellent written and oral communication skills
Demonstrated superior customer service skills
Ability to adapt to new technology and work on the same.
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.