Product Support Associate

Replicon
Experience : 0.5 to 3 Years
Education : Any Graduate
Location : Bangalore
Job Role : Others
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Product Support Associate

Location : Banglore

Key Responsibilities :

  • Provide pleasant and professional customer service and technical support to current and potential customers of Replicons product suite and related environment via telephone, FTP, remote dial-up connections and email
  • Applying technology in multiple ways to configure the product and helping the customer implement Replicons products
  • Solid understanding of products limits and suggesting ways of improving the product.

Qualifications :
  • Any Bachelor's Degree
  • At least 6 months to 3 years of experience in software application support and/or infrastructure support
  • Should have good knowledge in Trouble shooting preferably IT application support.
  • Excellent written and oral communication skills
  • Demonstrated superior customer service skills
  • Ability to adapt to new technology and work on the same.
  • Open to work in a 24/7 support environment.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.