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Product Support / Customer Relation Executive

Great Developers Info Tech Pvt. Ltd
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BCA, MBA/PGDM...
Location : Noida
Per Year: Rs. 2,40,000 - Rs. 3,60,000
Posted on 25 Jul 19
Job DescriptionLast Date 23 Sep 19

  • Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
  • Responding to and Answering Calls, Emails and Web Tickets of end-users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on our services via remote desktop calls if required
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues 
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end-users, if necessary, for the closure of pending tickets
  • Candidate Profile
  • Excellent communication skills in English/ Hindi, with a neutral accent. 
  • Excellent written communication skills with email etiquettes. 
  • Good problem solving and analytical skills
  • Excellent customer service skills
  • Should be customer-service oriented. 
  • Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
Great Developers is a team of young, dynamic and go-getter personalities. The company was started with the aim that every person should leverage the power of Information Technology.