Felidae Infosec jobs - Product Support Engineer

·       Experience with Amazon Web Services products and features or Cloud Computing technologies.

·       Have experience on monitoring platform ( Knowledge on Newrelic will be preferred ).

·       Should have a good command of Linux systems.

·       Ability to identify the slow response queries and transaction performance in Databases like RDS, SQL, cockroach DB, etc.

·       Should have Kubernetes basic understanding, CLI, service re-provisioning.

·       Should have Networking VPCs, proxies, and CDNs hands-on experience.

·       Should have hands-on experience in log analyses and application debugging visualizations.

·       Have experience with a bash scripting language.

·       Experience in Python and micro-services will be a value addition.

·       Has problem-solving skills and attention to detail.

·       Should have good documentation practice in Confluence.

·       Should have an understanding of ITSM and ability to demonstrate.

·       Should have experience with ticketing system ( Jira, Servicenow, etc. )

·       Possesses excellent written and oral communication skills

·       Ability to work independently and think ‘out of the box

·       Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT